When the network fails, someone has to stay calm.
I’ve restarted servers at midnight for aerospace engineers, restored a restaurant’s POS system after a switch caught fire, and built HIPAA-grade infrastructure for a cardiologist that hasn’t gone down since. The technology is secondary. What I’m really providing is certainty.
Call or text 512-765-HELP
tucker@tuckershelpdesk.com
The Work That Actually Happened
Three businesses. Three different crises. One approach: go deeper than necessary, build it right, and don’t leave until it’s stable.
Cardiology Practice — Central Texas
A cardiology practice running on consumer-grade hardware. I replaced it with a Ubiquiti UniFi Dream Machine setup — enterprise router, three access points, and dual ISP failover, so the office stays connected even if a provider goes down. When you’re coordinating patient care, the internet going out is not an option.
“Tucker is amazing. He has been our reliable IT support. Always pleasant, honest and reliable. Highly recommended!” ⭐⭐⭐⭐⭐
—Dr. Huseng Vefali, Owner
Restaurant — Liberty Hill, TX
I got the call after a 24-port switch caught fire and the restaurant’s POS was dead. Worked directly with Toast support across multiple visits to fully restore the network and get every terminal back online. The owner needed to open. We opened.
“He got our business back up and running when no one else could. Professional, efficient, friendly.” ⭐⭐⭐⭐⭐
—Taylor Juarez, Owner
Firefly Aerospace — Day One to Launch
I was there when Firefly was founded and helped build the infrastructure that supported its rise from startup to orbital launch company. Remote server support for engineers in the field. Midnight calls. Troubleshooting from a distance while test teams worked with liquid oxygen. One of 4 original staff who stayed through the full journey.
Rates
Business / On-Site Support
$100/hr — Scheduled appointments
$200/hr — Same-day emergency
$250/hr — Weekend / after-hours
Personal / Remote Support
$75/hr — Remote support for individuals
General computer help, software issues, job applications, web forms, Word, Excel, PowerPoint, and confusing websites — solved patiently and completely.
The Tucker’s Help Desk Promise
Most IT support fixes the symptom and leaves. I stay until I understand the system — because that’s the only way to build something that doesn’t fail at 11pm on a Friday. I go deeper than the ticket. My solutions take longer. They also last.
I’m Tucker. I’ve spent 20 years in IT infrastructure, from solo home networks to rocket launch systems. I work by appointment, and I treat every engagement like the infrastructure that depends on it is real — because it always is.
📍 Austin, TX · Serving Cedar Park, Liberty Hill, Round Rock, and surrounding areas
📞 (512) 765-4357 · ✉️ tucker@tuckershelpdesk.com